General Conditions of sale


The site www.loobora.comis published by the SAS CLCJ, referred to as " the seller ", registered at the commercial court of Chambery under number SIREN 835052671 and intra-community VAT number FR38835052671.

The SAS CLCJ is domiciled at 333 route de l'epine 73000 CHAMBERY


The present general conditions of sale Loobora apply to all sales concluded by with non-professional buyers, who wish to acquire the items for sale on the site, without restriction or reservation.

The products offered for sale on the site are items for pets.

Each article offered for sale is described together with its characteristics, specificities, and illustrations. It resumes when such is the case the dimensions, or sizes.

The client is obliged to take note of all the information before placing an order. The choice and purchase of an article are under the sole responsibility of the customer.

The products offered for sale are quoted in the limit of stocks available as indicated during the placing of the order.

The general conditions of sale are accessible at any time on the website www.loobora.comand shall prevail over any other document.

Before placing the online order on the site www.loobora.comthe client declares to have taken knowledge of the general conditions of sale and accept them by ticking the cases provided for this purpose.


The price of the products offered for sale on is expressed in euros and include VAT.

The prices are firm and non-negotiable during their validity period, but the Seller reserves the right to modify them at any time outside the period of validity.

The products are supplied at the price in force shown on the site www.loobora.comduring the registration of the order by the Seller.

The rates indicated do not include the cost of treatment, operation, or shipping and delivery , which are charged extra in the terms and conditions set by the site and communicated prior to placing the order.

The payment made by the customer corresponds to the total amount of the purchase plus of these costs.

The seller draws a bill which he hands to the customer upon delivery of the ordered items.


Only the client can select an item they wish to order on the site by adding it to the basket, after consultation with its features, and then validating his / her order, after having approved the general conditions of sale, and the costs of preparation, delivery, transport ... more.

The product offers are valid as long as visible on the site, within the limit of stocks available.

Any order made on is the creation of a contract of sale between the seller and the customer.

The customer will have the possibility to follow the evolution of the treatment of his order on the site

The sale will be considered valid only after full payment of the order by the customer, who it belongs to verify the correctness of the order and immediately report any error on his part.

The seller reserves the right to refuse an order or cancel your order, if there is a dispute regarding a previous order.


The customer performs the payment of his order by means secure in the following way :

The payment data is exchanged in encrypted mode by the procedure defined by the payment service providers authorized and chosen by CLCJ for banking transactions made on the site , namely paypal, payplug and

Any payment made by the client shall be considered as final only after the definite payment of the amounts owed by the seller.

The latter will not be required to effect the delivery of the products ordered by the customer if the customer has not paid the full amount due according to the terms and conditions set out above.


The shipping of the ordered items take place within a period of 24 hours during the week (Monday to Friday), to the address indicated by the customer when ordering on the site.

We do careful packaging of your order.

Sending to the client is done in a time, with the exception of unavailability of one or several products.

Orders are delivered by la Poste, by colissimo in Metropolitan France or colissimo international.

The customers residing in foreign countries are responsible for the declarations and payment of customs duties and taxes specific to the country.

The deadlines for receipt related to our service provider may not engage the responsibility of SAS CLCJ.


In accordance with article L121-21 of the French consumer code, to any consumer of mail-order benefits from a withdrawal period of 14 days, counting from the day following the receipt of the property.

The article is to be returned to SAS CLCJ 333 Route de l'epine 73000 CHAMBERY will keep the client informed until the perfect of the processing of his application.

Only the return costs are the responsibility of the customer

6-1 In case of returns for error in the address entered at the time of the order, the order will be cancelled, the client will be reimbursed in a period of 7 days. A contribution to the costs of packaging and shipping flat will be deducted i.e. 8€ for France Metropolitane,€ 15 for other destinations.

6-2 In case of return within 14 days, the customer will have the choice between a refund, exchange or a credit note valid for 6 months. The article should be returned in its packaging and original label, they have not been worn, used, altered or washed.

The following procedure will be followed : send an email to customer service, indicating name, order number (listed on invoice) , relevant article as well as the choice between a refund, exchange or have.

We will proceed to the processing of your return within 24 hours after receipt of the returned item, subject to audits related to the state of the returned item.

Loobora may refuse a return if the item received is damaged, stained, worn, used or without its packaging and original label.

6-3 We extend the option of return to 30 days with an exchange or credit valid for 6 months. The procedure set out in article 6-2 shall be used.

6-4 In the case of a late return, namely :after 14 days of withdrawal or 30 days, Loobora will proceed to the provision of a credit valid for 6 months, after checking the status of the returned item according to the criteria set forth in article 6-2.


All articles, descriptions, photos, videos, and content, and most widely the site are and remain the intellectual property of the SAS CLCJ.

No one is allowed to use the content of even partially.

Any link or redirection to must first be granted by the SAS CLCJ after formulating a written request.


In accordance with the law 78-17 of 6 January 1978, the personal data requested to the client are required to process the order and invoicing, among others.

This information can be communicated to potential partners of the SAS CLCJ, in charge of the execution processing, management and payment of orders.

The processing of the information by the intermediary of has been the subject of a declaration to the CNIL under the number 2149411v0

In accordance with the regulations, the customer has a permanent right to access modify rectify and oppose his / her information.

This right may be exercised by contacting us directly


The present general conditions of sale and the transactions that flow from it are governed by and subject to French law.